have a customer portal, to allow our customer base to login and see all activity related to their account. An email link when sending a quote, invoice or news re: their account.
They login and can approve or dispute quotes and invoices. Perhaps even send a request for products and services derived from the Items List. Of course a permissions feature would have to be setup in Admin area.
Phillip Heller commented
This is one thing keeping me from abandoning FreshBooks in favor of WorkingPoint.
FreshBooks also has a reasonable customer Ticketing / Request system and Customer Document storage solution, which I'd like to see implemented. Additionally, I'd like to see email integrated with a ticketing system (including with my own domain), and document storage exposed via Webdav over https using the same credentials a user or client would use to login to WorkingPoint.
This is a really amazing aspect of freshbooks, and something I really miss...
It seems like there are quite a few different posts about this, it would be nice if people combined them so we could actually get action on this.
This would be very helpfull - to confirm that invoices are being looked at.
Freshbooks has a link attached to every invoice / quote that a client / customer can click on to view the invoice. It gives them the option to accept the invoice and or make comments, resend the PDF or print the PDF. This really integrates the process going from a quote to a invoice. I send 90% quotes before an invoice.